Address customers' concerns in a timely manner.
Encourage customer feedback.
Manage challenging situations that may affect customers.
Identify customers’ needs and wants.
Build long-term relationships with key clients.
Collaborate with internal teams.
Stay on top of the latest industry trends.
Negotiate with vendors to get better deals for customers.
Pass leads to the sales and marketing team.
Carry out customer satisfaction surveys.
Write and submit reports to the sales head.
BSc/BA graduate or ongoing degree in Business Administration, Marketing or a related field
Proven track record of meeting and exceeding targets
Background in customer service; industry knowledge is a plus
Experience tracking relevant KPIs (e.g. customer satisfaction)
Proficient in MS Office, with working knowledge of CRM platforms (e.g. HubSpot)
A customer-oriented attitude
Excellent communication and negotiation skills
Ability to work well with a team
Willingness to learn new skills and implement the same