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Client Relations Associate

Bengaluru, Karnataka, India

Job Type : 

Full Time

Salary :

Upto 5 LPA

Job Description

  • Address customers' concerns in a timely manner.

  • Encourage customer feedback.

  • Manage challenging situations that may affect customers.

  • Identify customers’ needs and wants.

  • Build long-term relationships with key clients.

  • Collaborate with internal teams.

  • Stay on top of the latest industry trends.

  • Negotiate with vendors to get better deals for customers.

  • Pass leads to the sales and marketing team.

  • Carry out customer satisfaction surveys.

  • Write and submit reports to the sales head.


  • BSc/BA graduate or ongoing degree in Business Administration, Marketing or a related field

  • Proven track record of meeting and exceeding targets

  • Background in customer service; industry knowledge is a plus

  • Experience tracking relevant KPIs (e.g. customer satisfaction)

  • Proficient in MS Office, with working knowledge of CRM platforms (e.g. HubSpot)

  • A customer-oriented attitude

  • Excellent communication and negotiation skills

  • Problem-solving attitude

  • Ability to work well with a team

  • Willingness to learn new skills and implement the same

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